1 - Generalities
The present general conditions of sale aim to govern the contractual relations between the Company RC-STREAMLINE SASU and its brand jamesracingeurope, whose head office is located at 555 Avenue Blaise Pascal, 77550 MOISSY CRAMAYEL, FRANCE, and the Customer defined below as the user of the site www.donuts-racing.com and accepting the present general conditions of sale.
All other conditions are only binding for RC-STREAMLINE after written confirmation from the Company. The information appearing on this site is given only as an indication and can be modified by the Company RC-STREAMLINE without notice. The only fact of placing an order on the site www.donuts-racing.com implies the acceptance without reserve of the present general conditions of sale.
2 - Products
The weights, dimensions, drawings and information contained in the catalogs, documents, descriptive notices and illustrations distributed by our Company are approximate indications and are not binding on our Company, which reserves the right to modify or delete any model without notice, without the buyer being able to claim damages. It is up to the buyer to verify before any order that the articles he wants to buy have not been modified or still exist. The photographs do not enter the contractual field. The responsibility of the Company RC-STREAMLINE cannot be engaged if errors are introduced.
3 - Duration of validity of the sales offers
The products are offered for sale while stocks last. A product in stock cannot be ordered on our site. Our stocks are supposed to be right at the time of the order. However and despite our attention, in case of order of an unavailable product, the customer will be informed through his customer account available on the site and / or by email as soon as possible. You can then request an exchange or cancellation of your order by writing to us at email@example.com
3-1 - Loyalty program: any purchase of product (except product in promotion) is eligible to loyalty points giving right to reductions on your next orders. The points are activated as soon as the order status is "Delivered" (Information given by the postal services). The loyalty points are valid for 1 year from the date of order.
4 - Product prices
The prices appearing on the site www.donuts-racing.com are expressed in Euros and are inclusive of all taxes and exclusive of shipping costs. They can be modified at any time and without notice. To this price, it is necessary to add the transport costs calculated according to the weight and the type of ordered article. The shipping costs are specified during your online order at the end of the selection of the various products ordered by the customer, and are reminded in the summary of the order that precedes the validation.
The price is payable cash on the day of the order. The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical error or change in the French VAT rate. Any change in this rate would then be immediately reflected in the selling prices.
5 - Orders
The site www.donuts-racing.com.com is intended for individuals who find a product adapted to their use.
If the customer wishes to place an order, he must first identify himself. For this purpose, he will fill in, according to the indications which are provided to him on line, a form placed at his disposal where he will make appear the information necessary to his identification and in particular his name, first name, telephone number, postal address and address of delivery. Additional information may be requested later to ensure the quality and security of the delivery. The Company reserves the right to cancel any order for which the information provided by the customer is incomplete or erroneous.
The customer having chosen the products presented, will definitively validate his order by clicking on the button "Order" to manifest his commitment and his acceptance of the General Conditions of Sale. From this moment on, the order is recorded and an order number is communicated to the customer as well as a confirmation on the screen and/or by e-mail. The data recorded by RC-STREAMLINE constitutes the proof of the nature, content and date of the order.
6 - Delivery mode
The products are delivered to the delivery address indicated during the order process, within the time period indicated on the order validation page. In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated. The average delivery time for Colissimo is 72 hours
7 - Delivery times
The average delivery time for Colissimo is 3 working days (excluding weekends and public holidays) after departure from our warehouses.
Any order placed before 3:30 pm will be shipped the same day except in exceptional cases.
Chronopost orders placed before 12:00 will be shipped the same day; after 12:00 they will be shipped the next day.
chronopost delivery time is 24 hours (not guaranteed)
8 - Complaints / Returns
All commitments made by our Company depend on the strict respect of the buyer of the payment conditions and other obligations arising from the contract. Our goods travel at the risk of the recipient, who is responsible for noting any damage at the time of delivery by checking the package and its contents in the presence of the delivery person, for making any reservations in writing, and for exercising any recourse with the carriers who are solely responsible. By signing the delivery note, the customer accepts the products delivered as is and from then on no claim relating to damage suffered during transport will be accepted. It is the responsibility of the customer to make all verifications and in case of damage to make a precise comment in writing on the delivery note in the presence of the deliveryman and to refuse the parcel if damage is noted.
9 - Invoicing
An invoice will be established by the company RC-STREAMLINE and its sign Donuts-Racing and will be available on the site in the customer's personal section.
10 - Method of payment
10-1 Blue VISA card: Via the payment interface (in the last step of the order) secured and encrypted SSL Mercanet of BNP Paribas. At no time does RC-STREAMLINE have access to confidential data related to the payment method of our customers. The preparation and the delivery of the purchases will be done only after validation by BNP Paribas of the purchase in question
10-2 PAYPAL : Via the paypal payment interface (at the last stage of the order)
10-3 PAYMENT IN 3 TIMES by credit card : Payment in several times with Alma.
If you pay your order in several times, you accept the general customer conditions of Alma as well as the particular conditions of Alma for the customers of RC STREAMLINE.
11 - Guarantee and after-sales service
All the products sold on www.donuts-racing.com.com are guaranteed against the manufacturing defects and vice of material. In case of return of material that is not defective, transport and handling costs will be charged to the customer. This warranty does not cover damage resulting from accidents, misuse or negligence.
Any return of goods requires the prior agreement of the Company RC-STREAMLINE. The return of goods is made at the expense, risk and peril of the customer. The products returned by carrier without physical protection or badly packed will not benefit from the guarantee, it is therefore up to the customer to protect and insure the returned products.
The site www.donuts-racing.com.com is not the producer of the products presented, within the meaning of the law n°98-389 of May 19, 1998 relating to the responsibility because of the defective products. Consequently, in the event of damage caused with a person or a good by a defect of the product, only the responsibility for the producer of this one could be sought by the customer.
The site www.donuts-racing.com.com will take care to apply the guarantee on any product returned as soon as possible. However, when the repair will require the return of the product to the manufacturer, it could not be held responsible for the possible delays because of the producer.
12 - Right of withdrawal
According to the article L121-16 of the Consumer Code, the customer has a period of 14 clear days from the delivery of his order to return the products to RC-STREAMLINE for exchange or refund, without penalties except for the return costs. You must notify us (RC-STREAMLINE) of your decision to withdraw from your order. Any unpacked or used product will not be taken back, nor exchanged, nor refunded.
The products will be returned within 14 days (date stamped) after reception at the buyer's expense. It should be noted that the products must be carefully packed and that any package arriving damaged will not be accepted.
Exceptions to the right of withdrawal
- service contracts after the service has been fully performed if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal once the contract has been fully performed by the trader;
- the supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period;
- the supply of goods made to the trader's specifications